General Terms and Conditions
If you are below 18 years of age you need permission from your legal guardian to place an order in the Online Shop. By using the Online Shop and/or placing an order, you accept these general terms and conditions (the ”General Terms and Conditions”).
The shipping cost is displayed during check out. For complete Bikes the shipping inside the EU is free. For shipments outside the EU please contact us at firstname.lastname@example.org for a shipping quote.
We normally ship our products with Bring. We may use other forwarders such as DHL, Postnord or UPS depending on the delivery adress. We will notify you personally on the estimated delivery date. Transportation time is normally 2-4 days in Sweden and 4-8 days in the rest of EU, unless otherwise stated in your delivery notification. However, in the unlikely event that your order is delayed you’ll be informed about this via email sent to the address you stated at the time of your purchase.
Meter bikes come fully assembled with the exception of the handlebar and the pedals. You’ll receive an assembly instruction to twist and secure the handlebar into position and screw on the pedals.
The price shown in our webshop are in SEK including Swedish VAT. During checkout you may be given the choice to pay in EUR. Small differences from your bank’s current exchange rate may occur, and we disclaim any responsibility for the amount shown in Euro (€) or SEK on your receipt If it does not match the actual amount you pay.
You have the right to cancel your purchase within fourteen (14) days from the date of receipt of the item or from the day you received the last item in an order of several items in your possession. You can exercise your right to cancel your purchase immediately after your purchase and do not need to wait until you have received the purchased item. You can invoke your cancelation right by sending an e-mail to us to email@example.com in which you state that you would like to invoke your cancelation right. To cancel your purchase you furthermore need to return the product to us. Please be informed that you need to return the items at your own expense and without undue delay and no later than within fourteen (14) days from the time you notified us on that you wanted to use your cancelation right. Please note that the transportation box (packaging) used is considered a part of the product and you are requested to use it for the return shipment. However if you do return the product without the original transportation box you are requested to pack the bike in such a way that it is equally protected. You are responsible for returning the purchased item/s in the same good condition as you received them.
If a product is damaged or lost because of negligence, you lose your right to cancel your purchase.
If a product is used and can be concidered in a used condition you lose your right to cancel your purchase.
Warranties and complaints
We offer 1 year product warranty and 3 year complaints right (right to complain regarding production errors). We only process complaints if you have a valid receipt of your purchase. You issue a complaint by informing us within a reasonable time after you discovered the defect. You must also explain why you think the product is defect. The warranty does not cover periodic inspections, maintenance, repair, replacement of parts due to normal wear and tear and damage caused to the product through improper use or handling.
Returns are made at your own expense unless the product/s are defect. Returns must be sent to us via mail or packages, not by C.O.D. (Cash on delivery). For exchanges we will pay the new shipment from us to you. When you exercise your right you should send the product back to us. If you exercised your right of cancellation we will refund what you paid for the item as soon as or within 30 days from the date we received the goods.
Not retrieved goods are returned to us. For any package that is not claimed, we reserve the right to charge you the cost of return shipping and all handling fees.